FAQ
Here are answers to the most common questions about ordering, shipping, and returns at Virler.
📦 Where do you ship?
We currently ship to:
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🇺🇸 United States only
We are working on expanding to more countries in the future.
🚚 How long does shipping take?
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Processing time: 1–2 business days (Monday–Friday)
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Delivery time: 3–5 business days (Standard Shipping)
All orders are shipped quickly from our fulfillment process after being prepared.
💸 Is shipping free?
Yes.
We offer free shipping on all orders, with no minimum purchase required.
📍 How can I track my order?
Once your order is shipped, you will receive an email with:
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Tracking number
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Carrier details
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Tracking link
You can use this to follow your package in real time.
🔁 What is your return policy?
We offer a 30-day return policy.
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Returns accepted within 30 days of delivery
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Free return shipping
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No restocking fees
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All items are eligible for return (no final sale items)
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Refunds processed within 14 business days after approval
💳 When will I receive my refund?
Once your return is received and approved:
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Refunds are processed within 14 business days
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Funds are returned to your original payment method
Processing times may vary depending on your bank or payment provider.
📦 My order arrived damaged. What should I do?
If your item arrives damaged or incorrect:
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Contact us immediately
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Include your order number and photos of the item
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We will offer a replacement or full refund after verification
❌ Can I cancel my order?
If your order has not yet been processed or shipped, you can request a cancellation by contacting us as soon as possible.
Once an order has shipped, it cannot be cancelled but may still be returned under our return policy.
🧾 Do I need an account to order?
No.
You can place an order as a guest without creating an account.
📩 How can I contact you?
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📧 Email: tawanaboring4018@gmail.com
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📞 Phone: +39 350 853 4956
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📍 Address: Via Silvano Guidoni 9, 58100 Grosseto, Grosseto, Italy
We usually respond within 24–48 business hours.