Shipping policy

At Virler, we aim to deliver your order quickly, safely, and with full transparency. This Shipping Policy explains how we handle, process, and ship your orders placed on virler.shop.

1. Shipping Destination

We currently ship to:

🇺🇸 United States only

We are continuously working to expand our shipping destinations in the future.

2. Shipping Method & Delivery Time

We offer:

Standard Shipping (Free)
Estimated delivery time: 3–5 business days

Please note that delivery times are estimates and may vary slightly depending on carrier delays, weather conditions, or high-demand periods.

3. Processing Time

Before your order is shipped, we need time to prepare it:

Handling time: 1–2 business days (Monday–Friday)

Orders are processed as quickly as possible, but please allow this preparation window before dispatch.

4. Shipping Cost

We are happy to offer:

🚚 Free shipping on all orders

There are no hidden shipping fees at checkout.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

Tracking number
Carrier information
Tracking link

You can use this to follow your package in real time.

6. Delivery Delays

While we aim for fast delivery, delays may occur due to:

High order volumes
Carrier delays
Weather conditions
Customs or logistical issues (rare for US domestic shipping routes)

If your order is significantly delayed, please contact us and we will assist you.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays or losses caused by incorrect address details

If you notice an error after placing your order, contact us immediately so we can try to update it before shipping.

8. Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it:

First, check with neighbors or your local delivery office
Then contact us for support

We will assist you in investigating the issue with the carrier.

9. Contact Us

If you have any questions about shipping or your order, you can contact us:

📧 Email: tawanaboring4018@gmail.com
📞 Phone: +39 350 853 4956
📍 Address: Via Silvano Guidoni 9, 58100 Grosseto, Grosseto, Italy

We typically respond within 24–48 business hours.