Refund policy

At Virler, we want every customer to feel confident when shopping with us. If something isn’t right with your order, we make the return and refund process simple and fair.

This policy applies to all orders placed through virler.shop.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item should be returned with original packaging (when possible)
Proof of purchase (order confirmation or receipt) is required

We do not sell final clearance or non-returnable items, so all products are eligible for return.

2. Return Costs

We offer free return shipping on all eligible returns.

This means:

You will not pay return shipping fees
We will provide return instructions and return details after approval

3. How to Request a Return

To start a return, please contact us:

📧 Email: tawanaboring4018@gmail.com
📞 Phone: +39 350 853 4956
📍 Address: Via Silvano Guidoni 9, 58100 Grosseto, Grosseto, Italy

Please include:

Your order number
The item(s) you want to return
The reason for the return

Once your request is received, we will respond with return instructions.

4. Refund Process

Once your return is received and inspected:

We will notify you about approval or rejection of your refund
If approved, your refund will be processed automatically

Refund timeline:

Refunds are processed within 14 business days after approval
The refund will be issued to your original payment method

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately.

We will:

Replace the item at no extra cost, or
Offer a full refund after verification

We may request photos of the item to speed up the process.

6. Exchanges

We currently do not offer direct exchanges.
If you want a different item, simply return the original product and place a new order.

7. Shipping Information (USA Orders)

Shipping destination: United States
Delivery time: 3–5 business days (Standard Shipping)
Shipping cost: Free on all orders
Handling time: typically 1–2 business days

8. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

📧 tawanaboring4018@gmail.com
📞 +39 350 853 4956
📍 Via Silvano Guidoni 9, 58100 Grosseto, Italy

We aim to respond within 24–48 hours on business days.